You train your people. You set your standards. Then a customer walks in on an ordinary Tuesday. The experience can be completely different. Mystery shoppers close that gap. They are also called secret shoppers. They live your business exactly as customers do. On site. By phone. Online. They report the truth. You see your business through your customers’ eyes.
Signing up is free. The first 3 pilot shops are free*, with your first order of five or more. Read real reports first. Commit after. No payment is taken anywhere on this site.
One honest catch: pre-orders only for now. Shoppers for your area are being recruited and trained now. Your pre-order starts that. We post free ads for shoppers in your area. Facebook. Instagram. WhatsApp. We recruit your shoppers. Then your shops run.
The mark is 20%20. The deal is simple. 20% off the standard rate. On the first 20 onsite visits of every order.
Every order. Every month. Per company.
Five-visit minimum to open an order. Visits past 20 bill at the standard rate.
Hindsight will take 20% off the cost of it.
Show us what you pay now. We quote the same work at 20% less.
Bring a current invoice. Bring a current quote. Either one works.
Same shops. Same reports. 20% less.
Hindsight is always 20/20!
Sign up to see the full program.
Start with your phone number.
When the portal opens your account, a six-digit code is texted to that number.
Enter the code. Step inside your portal.
The full program waits there. Program specifics. The 20/20 mechanics. Ordering.
The whole order on one page. The finished report first. The upload in detail. The app before, during, after. See how ordering works →
Pick your business type. The notes below change with your pick. The form at the bottom follows it.
Sales. Service. The shop walks the customer’s whole path. The greeting. The needs assessment. The test drive. The pricing presentation. The follow-up. Tell us the storefronts. Approve the scope. Start with 3 free pilot shops* at one storefront, with your first order of five or more. The same report scores every storefront. You compare them fairly.
The shop follows a prospect’s whole journey. The phone call. The tour. The model apartment. The close. The follow-up. Every community gets the same report. Every community gets the same score. You compare your locations fairly. Quarter to quarter. Same questions. Scored the same way. Every time. Paul brings property management experience to scoping each program.
A shopper checks in as an ordinary guest. The report covers the whole stay. Check-in. Rooms. Restaurants. Amenities. Service. Tell us the properties. Approve the scope. Start with 3 free pilot shops* at one property, with your first order of five or more.
Guest-experience evaluation only. Floor service. Restaurants. Hotel. Cleanliness. Amenities. No ID checks. No gaming-commission testing. No investigation of any person.
Shops cover the tour. Shops cover the family experience. Warmth. Honesty. Cleanliness. Follow-up. Service questions only. No health questions. No medical questions. No capacity questions. Ever.
You also choose how the shop reaches you. By phone. On site. Both. Pick here. Or say more in the form below.
This choice travels with your request. It submits with the form below.
Every shop runs on a standard Hindsight form. One form per business line. The five lines above each have one. Scored the same way on every visit. Need a form of your own? Your own questions. Your own scoring. That is custom work. You give us your inputs. We build the form. Building it carries a charge. The charge is quoted for the job. It is talked through with you first. The same rule covers any big-ticket order. Send a report in another form? Translating it into the standard form is part of processing. No charge.
Fields marked * are required. Signing up is free. The first 3 pilot shops are free*, with your first order of five or more. No payment is taken anywhere on this site. Tell us the days and hours the shop should be done. A weekday lunch is one shop. A Saturday night is a different shop. The timing is part of the order. Tell us what you want to know. Rumi replies.
Your program runs prepaid. Funded up front. Each shop is covered from that balance as it is accepted. No per-shop invoices to chase. Big-ticket shops are quoted individually. Resort stays. Cruises. The like. Send this inquiry. Get your quote online. Talk it through with the Hindsight office before anything is set.
Thanks — signing up is free. Hindsight will follow up. Your business type. The timing. The report you want.
Paying is simple once a program runs. It is prepaid. You fund your program up front. Each shop is covered from that balance as the shop is accepted. No shop runs unpaid. Pay by card, and a 3.5% processing fee is added to the prepayment. Pay by Zelle, check, or wire, and there is no fee.
*The three pilot shops carry no Hindsight fee. The business pays the shopper’s pay, 30% of the standard price. The business also covers the shopper’s allowance for whatever the visit requires — a meal, a test drive, a wager, a night’s stay, or the purchase being evaluated.
Use the form above. Put your location count in the message. Put your states in the message. Rumi replies with the rollout plan.
Every Hindsight shop follows one bright line. Our people are ordinary customers. Nothing more.
Do: evaluate the experience as an ordinary customer. Greeting. Cleanliness. Speed. Script compliance. Facilities. Food/stay quality.
Never do: surveillance. No following any person. No investigating any person. No integrity/theft stings. No testing an individual employee for wrongdoing. No gathering evidence about a person. No recording conversations. Our shoppers act only as ordinary customers evaluating a service.
Photos: shoppers photograph what a guest can see. The property. Their receipt. Their invoice. Each photo is filed inside the report as evidence. Never restricted areas. Never another guest’s documents. A photo is not a recording. No conversation is ever recorded.
Hindsight
